- After a 40 min cook time, the restaurant mgr says, "sorry it took longer than it normally does." I had to laugh. How's excellence coming?
- Got a team today sneaking in a battlefield program at the end of the year…61 and sun today! Wow! Let's roll.
- Christmas back home in SC. Good to be home.
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Mindset Check: Doing versus Accomplishing
One of the key principles that we at Trident Leadership emphasize, is that good leadership, by its nature, focuses on Accomplishing instead of just Doing.... -
What’s Wrong with This Picture?
I’ve come across this graphic a lot on the web, used for various “leadership” sites. It really does a nice job of representing what seems... -
Service Excellence: A Reader’s Story
A long-time client/colleague of Trident shared her first-hand experience of how another airline starkly contrasts Continental Airlines (now United). -
Rushing through Autumn Leaves
Today was an opportunity I could have missed…for no other reason than inaction. -
Leadership Expedition: Band of Brothers
Team Trident is on the move again, following the wartime experiences of “E” Company, 506th Parachute Infantry Regiment, the famed “Band of Brothers.” -
Management is Not Leadership!
Our efforts to control often inhibit our ability to lead. -
Continental Airlines: Leadership, Culture, and Mergers
I recently received an email from a friend…a retired airline pilot…asking what I thought about the current Continental Airline-United Airline merger now underway. -
Tour de France 2010: Supreme Team Test
It’s underway again. And, already we are seeing that this is really the story of epic, titanic battles between teams. -
Reedy River Jazz and Wine Festival
The Reedy River Jazz and Wine Festival was designed to soothe the soul and excite the palate. All at the same time. The beautiful, relaxed... -
Expedition Pacific 2010
Trident Leadership is headed for the Pacific! -
Iwo Jima: 65 Years Ago Today
Sixty-five years ago today, 19 February 1945 Marines of the 4th and 5th Marine Divisions assaulted a horrible looking, other-wordly volcano called Iwo Jima. The... -
Hospitality Encounter at the Chattanoogan
The Chattanoogan, is an impressive facility, a contemporary, four-diamond hotel, with respectable meeting facilities. A very nice place. But something happened there that I found...
Trident Lifestyle
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Leadership Expedition: Band of Brothers
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Expedition Pacific 2010
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